Return & Refund

I hope you will love everything that you order from Creatrice Ceramics

But if something isn’t quite right, you have 14 days to return. If you do want to return a purchase, you have to inform me by e-mail.

I’ll give you a full refund on your purchase excluding shipping costs within 14 days after your returned item(s) is received. The return costs of shipping are also for you and will not be refunded.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any non-faulty items that are not in a condition suitable for resale (i.e. used, soiled or damaged), will not be refunded. 

To start a return, you can contact me at hello@creatriceceramics.com. Please note that returns will need to be sent to the following address: Ballonvaart 15, 6846LE, Arnhem, The Netherlands

If your return is accepted, I'll send you the instructions in a confirmation e-mail. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at hello@creatriceceramics.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products, pre-orders (such as special orders or personalized items), and personal care goods (such as beauty products, like the amber scent cubes). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on (sample) sale, custom made, pre-order items or gift cards.

Custom Made & PRE - orders Please note that all custom made and pre-orders are specially made for you and can therefore not be refunded or exchanged.

Sample Sale - Please note that all sales of sample items are final. This means that I cannot accept returns, exchanges or refunds on any items purchased from my Sample Sale section. I make every effort to accurately describe and photograph the condition of each item, but please keep in mind that samples may have slight imperfections or irregularities that are a natural part of the handcrafted process.

Personal Use Only

Everything you purchase from Creatrice Ceramics is intended for personal use only. If you wish to use my products for commercial purposes, such as resale on your own webshop, markets or any other on-or-off line platform, you must obtain our prior written consent. Please contact me if you are interested in wholesale purchases.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Note with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at hello@creatriceceramics.com.