Terms & conditions

My terms and conditions are listed below. All the important things you need to know when placing an order on my site. I have tried to cover everything, however, please remember my studio is solely run by me; from making, glazing and firing to photography, packaging and shipping. I sometimes make mistakes and am very appreciate of your patience. Please get in touch if you have any questions.

Shipping

NL 4 -5 working days - postnl *

EU 6 - 7 working days - postnl *

I will always aim to have things sent out as quickly as possible but occasionally, due to events/timings/number of orders, it may take a few days before parcels are shipped out. Please be patient, I’m not a large business with a team of people, every order is packaged, labeled and sent off myself. If for any reason there are delays in sending work out from the studio I’ll be in touch.

When an item is sent from my studio to be shipped abroad, it is in the jurisdiction of the receiving country’s postage service and customs. If for whatever reason something goes missing, please get in touch with myself and the postage companies. I’ll always try my best to help the situation but occasionally things can go astray, in which case please get in touch and we can arrange a refund or for another order to be sent out. This happens very rarely and I deal with any instances of breakage/missing items on a case by case basis.

*NOTE : PLEASE KEEP IN MIND THAT WHEN YOU PRE-ORDER THE ITEM YOU PURCHASED
HAS TO BE MADE FROM SCRATCH, THAT MEANS IT WILL TAKE LONGER FOR IT TO BE PACKED AND SHIPPED.
WHEN YOU PRE-ORDER I WILL KEEP YOU UP TO DATE VIA MAIL.

Return policy

I hope you will love everything that you order from Creatrice Ceramics

But if something isn’t quite right, you have 14 days to return. If you do want to return a purchase, you have to inform me by e-mail.

I’ll give you a full refund on your purchase excluding shipping costs within 14 days after your returned item(s) is received. The return costs of shipping are also for you and will not be refunded.

Please ensure that all items are returned clean, unused and have all of their original packaging. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, soiled or damaged), will not be refunded. 

Custom Made & PRE - orders are specially made for you and can therefore not be refunded or exchanged.

Privacy Policy

Creatrice Ceramics operates (www.creatriceceramics.com and www.creatriceceramics.nl), which provides the of acting as informative website and a store front for when items are sold online.

This page is used to inform website visitors regarding the policies with the collection, use, and disclosure of Personal Information if anyone decided to use this website. If you choose to use this Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that is collected are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. We will never use your collected information for anything other than sending out newsletter or products, if you do in fact purchase from this website.

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Shopify, the website analytics provider, to learn about site traffic and activity.

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Email address

  • Name

  • Phone number

We share this information with Shopify our online store hosting provider, so that they can provide website services to us.

This website is hosted by Shopify. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Your IP address

Shopify needs the data to run this website, and to protect and improve its platform and services.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Shopify our email marketing provider, so they can send these emails on our behalf.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive. Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies  Shopify uses.

These functional and required cookies are always used, which allow Shopify, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate taking payments, collecting information for the newsletter and shipping pottery.

To assist us in analysing how users use the website.

We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

Trade name: Creatrice Ceramics

Phone number: 0645221627

Email: hello@creatriceceramics.com

Physical address: Ballonvaart 15, 6846 LE Arnhem, Nederland

VAT number: NL003993658B16

KVK number: 84644419